Booking a Birthday Party should not be a stressful experience. Lost Worlds has hosted over 5,000 parties, and below are the most Frequently Asked Questions (FAQs) from our years of experience. But, if you have any other questions, please call us at 626-810-8500 and we will set your mind at ease!
17545 Colima Road, Industry, CA 91748
Lost Worlds Laser Tag © 2014 to 2022
Are Masks required?
As of 5/1/2022, masks are HIGHLY RECOMMENDED but not required. This may change at any time by order of the L A County Department of Public Health, so please bring masks for all guests.
What if my guests are late or do not attend?
Your Laser Tag missions cannot be rescheduled for late guests.
Please ask your guests to arrive early. If any guests are late or are unable to attend the party, their Laser Tag passes and Arcade passports can be used by you at any future date. You will always receive everything included in your booked and paid party package, including the food.
All parties are on a strict schedule and your time on your reserved party tables cannot be changed due to your guests being late. Please plan accordingly.
How far in advance should we book our party?
We recommend booking your party at least four weeks in advance to get your preferred date and time.
Are Waivers Required?
Your invoice and contract are your waiver for all of your guests. Please be aware you are legally responsible for all of your guests.
What is the Dress Code?
Closed toe shoes are required to play Laser Tag, ride the Bumper Cars, or participate in VR.
Clothing or apparel with offensive, vulgar or obscene words or images are NOT PERMITTED in the facility. Violation of this policy will result in either: removal or covering of the offensive garment, or, immediate cancellation of party, event, or attractions purchased, with NO REFUNDS given.
You are responsible for all guests of your event.
Can I book a party for this weekend?
Our Party Room is HUGE and we can often accommodate last-minute parties even when our website shows no availability. Please call us to check availability. Party Captains may not be available for Last Minute events.
Can I get more seating, upgrade my party or stay longer for my party?
Additional seating MAY be available at the time of booking. Seating for 18 more people is $300 paid in advance, and is non-refundable within 14 days of the party date. Additional seating may be very difficult to reserve as the party day nears.
Upgrading a party package MAY be possible, but becomes more difficult as the party day nears. Please contact us as soon as possible if this may be needed. Downgrading a party package must be done 14 or more days prior to party day.
Extra time on your tables MAY be available by booking a second party during Saturdays & Sundays at full price.
An extra hour for Private parties held during non-business hours is $300, booked at least 14 days in advance, and is non-refundable. Adding an extra hour to Saturday or Sunday morning parties will update your party START TIME TO 9:00 AM.
Can you accommodate a very BIG party?
YES! We can seat 300 people and we host parties for 50 or more guests every week so we are the BIG PARTY specialists. Please call us to discuss your event and we will create a custom proposal just for you!
Can I bring my own food?
Per the Health Department, NO outside food or drink is allowed, but you are allowed to bring a store bought cake or store bought cupcakes.
Can you accommodate guests with special dietary needs or food allergies?
We believe our menu accommodates most dietary needs & food allergies. However, if you can't find an item which meet your requirements, please contact us to make arrangements to reasonably accommodate your needs. Please be advised our food may contain dairy, eggs, wheat, soybeans, peanuts, treenuts, fish and shellfish.
Must I order extra food for my non-Player guests?
Yes, food must be purchased for each non-Player guest of your party. Please see our MENU page for additional food choices.
Can we bring our own decorations or balloons?
Yes! Our party tables are 12 feet long and require 2 standard tablecloths and seat 14 people each. NO glitter, confetti, ballons filled with confetti, silly string, noisemakers, bang snaps or poppers are allowed. Please bring 3M blue painters tape if you wish to put anything on the wall. Balloons MUST be on weights, and may not be inflated in the facility. A $50 fee will be charged if unusual cleaning is required.
You are responsible for all guests at your event.
Are alcoholic beverages allowed?
NO. Alcoholic beverages are NOT PERMITTED. Violation of this policy will result in your event being cancelled immediately with no refunds given and all guests requested to leave.
Am I responsible for my guests?
YES, you are responsible for the conduct and behavior of all of your guests at all times, financially and legally. The credit card used to book the event will be charged if necessary. Lost Worlds reserves the right to collect any and all debts by all legal means including collection agencies and liens for any damages or losses including to our reputation and intellectual property.